Having a bank Relationship Manager (RM) can be very helpful.
A Relationship Manager is a person who gives personal attention to your banking needs. They help you with loans, credit cards, investments, and also give you faster service.
If you are wondering how to get in touch with an RM in HDFC Bank, this guide will help you step by step.
Who Gets a Relationship Manager in HDFC Bank?
Not every customer gets an RM. HDFC Bank gives RMs to customers who are part of special banking programs like:
- Imperia Banking
- Preferred Banking
- Classic Banking
If your account type is one of the above, you will get a Relationship Manager. These programs are made for people who keep a good balance in their account or do regular investments and banking.
Best Way to Contact RM: Use RM Connect
The easiest and fastest way to talk to your Relationship Manager is through RM Connect.
How to use it:
- Call this number: 📱70433 38199 (Available from Monday to Friday, 9 AM to 7 PM)
- Through Mobile App:
- Open the HDFC Bank Mobile Banking App
- Go to the section of your banking program (Imperia/Preferred/Classic)
- Tap on “Request a call from RM”
This way, your RM will call you back quickly.
What is a Virtual RM?
If you don’t want to visit the branch, you can choose to talk to a Virtual RM. A Virtual Relationship Manager helps you online or by phone. You can contact them through:
- Mobile App
- Chat support (like HDFC’s Eva chatbot)
- Phone call
This is good for people who are busy or prefer digital banking.
Don’t Have an RM Yet? Here’s What to Do
If you are eligible but still don’t have an RM:
- You can email customer care or raise a request from the mobile app.
- You can also call RM Connect to check if an RM is assigned to your account.
Once assigned, your RM’s details will be shown in the app or on NetBanking.
What if Your RM Doesn’t Respond?
If your RM is not helpful or doesn’t respond:
- Email escalation: Ask for help by emailing the RM’s senior. Their email is usually mentioned in the RM’s signature.
- Grievance Redressal: You can send an email to: grievance.redressalcc@hdfcbank.com
- Social media: If nothing works, you can tag HDFC Bank on X or LinkedIn.
Recently, a customer from Gurugram went viral on LinkedIn when he asked for a new RM and got the same one again! It became a funny example online—but it shows that sometimes, you may need to follow up.
Final Words
Finding or contacting a Relationship Manager in HDFC Bank is easy in 2025. If you are part of a premium banking program, you can use RM Connect or talk to a Virtual RM from your home. If there’s any issue, proper steps are available to solve it quickly.
With the right Relationship Manager, your banking becomes smooth and more personal.
